Legal

Privacy Policy

What Piperstitch LLC collects, what happens to your artwork, and the choices you have.

Version 2026-09-13 · Last updated September 13, 2026

1. OUR APPROACH TO PRIVACY

Piperstitch LLC, a Florida limited liability company (“Piperstitch LLC,” “we,” “us,” or “our”), provides the PiperStitch embroidery digitizing application at app.piperstitch.com, the website at piperstitch.com, and related software and services (together, “PiperStitch” or the “Service”).

PiperStitch runs in your web browser. Unlike software installed on your computer, the artwork you import is sent to servers operated by or for Piperstitch LLC, where it is converted into stitch data and returned to your browser. We built PiperStitch so that this happens with as little of your information as possible:

Your artwork is processed to make your design and is then discarded. We do not keep it.
We keep a design only when you choose to save a project, and you can delete it at any time.
We never use your artwork or designs to train artificial-intelligence models, and we never sell them.
We collect the account and payment information needed to run a subscription service, and nothing else. There are no advertising trackers or analytics scripts in PiperStitch or on our website.

This Privacy Policy explains what information we handle, why, and the choices you have. By accessing or using PiperStitch, you acknowledge this Privacy Policy and the PiperStitch Terms and Conditions of Use (“Terms”).

2. TWO KINDS OF INFORMATION: USER CONTENT AND BUSINESS INFORMATION

PiperStitch distinguishes between two fundamentally different categories of information:

User Content is the artwork, designs, and projects you bring into or create through PiperStitch.

Business Information is the limited account, subscription, payment, technical, and support information Piperstitch LLC receives in order to provide, sell, secure, and administer PiperStitch and operate its business.

These categories are treated differently, as described below.

3. USER CONTENT

3.1 What Is User Content?

“User Content” includes information you supply to or create through PiperStitch, including:

(a) artwork, images, logos, and photographs you import;
(b) text you enter for lettering;
(c) settings, sizes, thread colors, and edits you apply to a design;
(d) projects you choose to save to your account;
(e) the stitch designs PiperStitch produces from your artwork; and
(f) the embroidery files you download.

User Content may include business logos, customer artwork, or other proprietary or confidential material you select.

3.2 How Your Artwork Is Processed

When you import artwork, it is transmitted over an encrypted (HTTPS) connection to our servers, processed in memory to trace its shapes and generate stitch data, and the result is returned to your browser. Once that request completes:

Piperstitch LLC does not retain the imported artwork.
Piperstitch LLC does not write the artwork to permanent storage or log its contents.
Piperstitch LLC does not keep a copy of the stitch data or of any embroidery file you download.

Each time you re-digitize or change a setting that requires the engine, the necessary design data is sent to our servers again and handled in the same way.

3.3 Saved Projects

Nothing about your design is stored by Piperstitch LLC unless you choose to save a project. A saved project is stored in association with your account so that you can reopen it later. It contains the project name, the traced outlines and colors derived from your artwork, your design settings, and the resulting stitch design. It does not contain the original image file you imported.

Saved projects remain in your account until you delete them from within PiperStitch, until your account is closed, or as otherwise described in the Terms and in Section 11 below.

3.4 Your Content Is Yours

As between Piperstitch LLC and you, you retain ownership of your User Content. To the extent permitted by applicable law, Piperstitch LLC claims no ownership interest in your artwork or in the designs PiperStitch produces for you.

Piperstitch LLC:

does not sell User Content;
does not use User Content to train shared, public, or externally hosted artificial-intelligence or machine-learning models;
does not use User Content for advertising or to build profiles about you; and
does not have staff review your artwork or saved projects, except when you ask us for help with a specific project, when reasonably necessary to investigate abuse or a security incident, or when required by law.

4. BUSINESS INFORMATION WE COLLECT

To run a subscription service we must receive some information about you. Depending on how you use PiperStitch, this may include:

4.1 Account and Sign-In Information

PiperStitch signs you in with one-time codes sent to your email address; there are no passwords. When you sign in we receive and keep:

(a) your email address;
(b) a name for your account (until you subscribe, this is a placeholder derived from your email address; at checkout it is replaced by the name you provide to our payment processor);
(c) the one-time codes and account links we send you, stored only as one-way hashes and expiring within minutes;
(d) a session token stored as a one-way hash, and the browser type (“user agent”) of the browser it was issued to;
(e) the date and time you signed in and were last active.

4.2 Trial and Subscription Information

We keep a record of your free-trial start and end dates, your subscription status and billing-period dates, cancellation requests, and a log of subscription events (for example “trial started,” “renewed,” “payment failed,” or “cancellation scheduled”).

4.3 Payment Information

Payments are processed by a third-party payment processor, currently Stripe, Inc. (“Stripe”). You enter your card details directly on Stripe’s pages; Piperstitch LLC never receives or stores your full card number.

From Stripe we receive and keep the name and email address you provide at checkout, Stripe’s customer and subscription identifiers, and a record of each payment (amount, currency, date, status, and invoice identifier). Stripe’s handling of your payment information is governed by Stripe’s own privacy policy.

4.4 Technical Information

Like any web service, our servers and hosting providers automatically receive certain technical information when your browser communicates with them, such as your IP address, browser type, the pages or requests made, and their date and time. This information appears in routine server and hosting-provider logs, which are retained for a limited period and used for security, rate-limiting, abuse prevention, and troubleshooting. We do not use it to profile you.

4.5 Support Communications

When you contact us, we receive the information you choose to provide, such as your email address, the content of your message, and any screenshots, artwork, or files you attach. If you send us artwork or a project so that we can help with it, that material is no longer transient and may be retained as reasonably necessary to resolve your request and maintain appropriate business records. Please do not send us confidential artwork unless you determine it is necessary.

4.6 The Website

The marketing website at piperstitch.com is a static site. It does not use analytics, advertising, or tracking cookies. Visiting it generates only the routine hosting-provider logs described in Section 4.4.

5. INFORMATION WE DO NOT COLLECT

Piperstitch LLC does not:

(a) retain your imported artwork or exported embroidery files;
(b) collect usage analytics, crash reports, or telemetry from PiperStitch;
(c) use advertising identifiers, third-party tracking cookies, or social-media pixels;
(d) receive or store your full payment-card number;
(e) access files on your computer other than the artwork you choose to import;
(f) sell or rent your personal information; or
(g) use your information for targeted advertising.

6. HOW WE USE BUSINESS INFORMATION

Piperstitch LLC uses Business Information to:

(a) sign you in and keep you signed in;
(b) provide, operate, and maintain PiperStitch, including storing the projects you choose to save;
(c) administer your free trial and subscription;
(d) process payments, renewals, cancellations, and refunds;
(e) send transactional messages, such as sign-in codes, account links, welcome and billing notices, and payment-failure notices;
(f) respond to support requests;
(g) enforce the Terms, including the one-trial-per-person limit;
(h) detect and prevent fraud, abuse, security incidents, and unauthorized access;
(i) maintain appropriate accounting, tax, and business records;
(j) comply with applicable law and legal process;
(k) protect the rights, property, and safety of Piperstitch LLC and its Users; and
(l) improve the reliability and operation of PiperStitch without accessing the substance of your User Content.

7. COOKIES AND BROWSER STORAGE

PiperStitch uses only the cookies and browser storage strictly necessary to operate:

A sign-in cookie (“ps_session”) set by app.piperstitch.com when you sign in. It is marked HttpOnly and Secure, expires after thirty days or when you sign out, and identifies your session to our servers.
A short-lived session cookie set by the account page at admin.piperstitch.com while you manage your subscription.
Browser local storage on app.piperstitch.com holding your editor preferences and thread library. This information stays in your browser and is not sent to Piperstitch LLC.

None of these is used for tracking or advertising. Stripe’s checkout and billing pages set their own cookies, governed by Stripe’s privacy policy. Blocking cookies for app.piperstitch.com will prevent you from signing in.

8. EMAIL COMMUNICATIONS

Piperstitch LLC sends transactional email necessary to operate the Service: sign-in codes, account links, a welcome message when you subscribe, notices when a payment fails or a cancellation is scheduled, and similar service messages. These are sent to the email address on your account and cannot be opted out of while you hold an account, because they are how you sign in and how we tell you about your subscription.

We may occasionally email people who have tried or subscribed to PiperStitch with a check-in or product news. You can opt out of these messages at any time by replying or by writing to hello@piperstitch.com; doing so does not affect transactional email.

Email is delivered through a third-party email delivery provider, which receives your email address and the content of each message in order to deliver it.

9. SHARING OF BUSINESS INFORMATION

Piperstitch LLC does not sell personal information and does not share it for advertising.

Piperstitch LLC may disclose limited Business Information to service providers when reasonably necessary to operate its business, such as its payment processor (Stripe), email delivery provider, cloud hosting and infrastructure providers, professional advisers, and security providers. These providers are permitted to use the information only to provide their services to Piperstitch LLC.

Saved projects are stored on infrastructure operated by our hosting provider, which stores the data on our behalf and does not use it for its own purposes.

Piperstitch LLC may also disclose information:

(a) when required by applicable law, subpoena, court order, or lawful governmental process;
(b) when reasonably necessary to protect the rights, property, or safety of Piperstitch LLC, its Users, or others;
(c) in connection with suspected fraud, abuse, or unlawful activity; or
(d) in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar corporate transaction, in which case the recipient will be bound to respect this Privacy Policy.

10. GOVERNMENT AND LEGAL REQUESTS

Because Piperstitch LLC does not retain imported artwork or exported files, it ordinarily cannot produce them in response to a legal request. Piperstitch LLC may, however, be required to disclose Business Information and saved projects actually in its possession when legally compelled to do so. Nothing in this Privacy Policy prevents Piperstitch LLC from complying with applicable law or a valid legal order.

11. DATA RETENTION

11.1 Artwork and Exported Files

Imported artwork and exported embroidery files are not retained. They exist on our servers only for the duration of the request that processes them.

11.2 Saved Projects

Saved projects are retained until you delete them from within PiperStitch or your account is closed. Piperstitch LLC may delete saved projects after an account has been without an active trial or subscription for a reasonable period, or upon termination of the account, as described in the Terms.

11.3 Sign-In Codes and Sessions

One-time codes and account links expire within minutes of being issued and are useless afterwards. Sign-in sessions expire after thirty days and are revoked when you sign out.

11.4 Account, Subscription, and Payment Records

Account and subscription records are retained while you have an account and for as long afterwards as reasonably necessary to operate the business, maintain transaction and licensing records, resolve disputes, enforce agreements, prevent fraud (including enforcement of the one-trial-per-person limit), and satisfy legal, tax, accounting, and regulatory requirements. Payment records are retained for the period required by tax and accounting law.

11.5 Logs and Support Records

Server and hosting-provider logs are retained for a limited period determined by our hosting providers and are then discarded. Support correspondence is retained as reasonably necessary to resolve the request and maintain business records.

12. DATA SECURITY

Piperstitch LLC uses reasonable technical and organizational measures to protect the information it holds, including:

(a) encryption in transit (HTTPS) for all communication with PiperStitch;
(b) storage of sign-in codes, account links, and session tokens only as one-way hashes;
(c) HttpOnly, Secure sign-in cookies;
(d) transient, in-memory processing of artwork;
(e) restriction of administrative access to authorized personnel; and
(f) use of established payment, hosting, and email providers that maintain their own security programs.

No computer system or transmission is absolutely secure, and Piperstitch LLC cannot guarantee that information will never be accessed, lost, or disclosed. Because PiperStitch signs you in by email, the security of your account depends substantially on the security of your email mailbox and of the devices and browsers you use. You are responsible for keeping those secure. If we learn of a security breach affecting your personal information, we will notify you as required by applicable law.

13. YOUR PRIVACY RIGHTS

Depending upon where you reside, applicable privacy laws may provide rights concerning personal information held by Piperstitch LLC, including rights to request access to, correction of, deletion of, or a portable copy of your personal information, and rights to object to or restrict certain uses or disclosures. Piperstitch LLC will honor applicable privacy rights as required by law.

You can exercise many of these choices directly: you can delete saved projects from within PiperStitch and cancel your subscription at any time through the account page. To correct the name or email address on your account, to exercise any other right, or to ask us to close your account and delete your information, email hello@piperstitch.com from the address on your account. We may need to verify your identity before acting on a request and will respond within the time required by applicable law (and in any event within thirty (30) days where reasonably practicable).

When you ask us to delete your account, we will delete your saved projects and account information, except for records we are required to retain for tax, accounting, legal, fraud-prevention, or dispute-resolution purposes, which we will keep only for as long as those purposes require. We will not discriminate against you for exercising your privacy rights. You may also have the right to lodge a complaint with your local data-protection authority.

These rights apply only to information Piperstitch LLC possesses or controls. Piperstitch LLC cannot provide, correct, or delete artwork or embroidery files that it never retained; those are under your control on your own computer.

14. CHILDREN’S PRIVACY

PiperStitch is intended for adults and requires Users to be at least eighteen (18) years of age. PiperStitch is not directed to children under thirteen (13), and Piperstitch LLC does not knowingly collect personal information from children under thirteen. If you believe a child has provided us with personal information, please contact us at hello@piperstitch.com and we will delete it.

15. INTERNATIONAL USERS

Piperstitch LLC operates from the United States, and PiperStitch is hosted and Business Information is processed in the United States, or in other locations where Piperstitch LLC’s service providers operate, subject to applicable privacy requirements. If you access PiperStitch from outside the United States, you understand that your artwork and information will be transmitted to and processed in the United States, where privacy laws may differ from those of your country.

16. THIRD-PARTY SERVICES AND LINKS

PiperStitch relies upon third-party services, including a payment processor, hosting providers, and an email delivery provider, each of which handles information only as necessary to provide its service to Piperstitch LLC. Information you provide directly to a third party, such as card details entered on Stripe’s pages, is governed by that third party’s privacy policy and terms. The website may contain links to other sites; Piperstitch LLC is not responsible for the privacy practices of sites it does not control.

17. DO NOT TRACK

Because PiperStitch does not track Users across websites or for advertising, it does not respond differently to browser “Do Not Track” or similar signals; there is no tracking to turn off.

18. CHANGES TO THIS PRIVACY POLICY

Piperstitch LLC may update this Privacy Policy from time to time to reflect changes in PiperStitch, applicable law, technology, or business practices. The current version, with its version date, is always available at piperstitch.com/privacy-policy.html. For material changes affecting an ongoing relationship with you, Piperstitch LLC will provide reasonable notice by email, through PiperStitch, on its website, or by another reasonable method.

19. CONTACTING PIPERSTITCH LLC

Questions or requests concerning this Privacy Policy or personal information maintained by Piperstitch LLC may be sent to hello@piperstitch.com. Formal notices may also be delivered in writing to Piperstitch LLC, 1680 Fruitville Road, Sarasota, Florida 34236.

20. GOVERNING LAW

This Privacy Policy shall be governed by applicable law and, to the extent permitted by applicable law, the laws of the State of Florida, without regard to conflict-of-law principles.

THE PIPERSTITCH PRIVACY PRINCIPLE

PiperStitch is designed around a simple principle:

Your artwork is yours.

It is sent to us for one reason, to turn it into stitches, and it is discarded as soon as that is done.

It is not kept unless you choose to save a project, and you can delete that project whenever you like.

It is not used by Piperstitch LLC to train an AI model, and it is never sold.

We keep the account and payment details we need to run a subscription, and nothing more.

What you make with PiperStitch remains distinctly yours.